LOCALPIN MEDIA · DIGITAL GUIDE

Refund policy

When we issue a refund

Because this product is a downloadable digital guide, we do not offer voluntary refunds solely because you change your mind after delivery. We will refund a confirmed duplicate charge. If we cannot provide a working copy of the purchased guide after you contact us about a delivery or file problem, we will refund the affected purchase. This policy does not limit any rights or remedies you have under applicable law, including rights relating to defective or misdescribed digital content.

Requesting help or a refund

Email hello@localpinmedia.com with the email address used for your purchase, your order or transaction reference if available, and a short description of the issue. Do not email your full payment-card number or security code. If your issue concerns access, we may help you locate the delivery email or obtain a working copy of the guide.

Refund handling

Approved refunds are returned to the original payment method. The time it takes for a refund to appear depends on the payment provider and your financial institution. A confirmed duplicate charge is refunded without canceling the valid purchase. If your guide purchase itself is fully refunded, your license to use that refunded copy ends; please delete the file and any copies, except to the extent applicable law provides otherwise. A full refund of the guide purchase also cancels any unused management credit from that purchase.