LOCALPIN MEDIA · DIGITAL GUIDE

Privacy Policy

Original privacy policy effective: September 11, 2026. Guide-purchase additions apply from publication of this checkout policy.

This policy explains how LocalPin Media collects, uses, shares and protects information when you visit our website, contact us or submit a lead form through Facebook, Instagram or another advertising platform.

This policy also applies to our digital-guide checkout and download service, including when you purchase a guide, access a download or ask us for help with a guide purchase.

Your privacy, in plain language

We collect only the information needed to respond to inquiries, provide marketing services, operate our website and measure our advertising.

We do not sell or rent personal information submitted by prospective clients.

1. Who this policy applies to

This Privacy Policy applies to LocalPin Media's website at localpinmedia.com, our contact and campaign-request forms, and lead forms or advertisements we operate on platforms such as Facebook and Instagram. It also applies when you communicate with us by email or phone.

This policy also applies to our digital-guide checkout and download service, including when you purchase a guide, access a download or ask us for help with a guide purchase.

2. Information we collect

Information you provide. Depending on how you contact us, we may collect your name, company name, email address, phone number, company website, service category, service area or market, campaign interests, budget or timing information, and anything else you include in a message.

Lead-form information. If you submit a form through Facebook, Instagram or another platform, we receive the information you choose to provide in that form. The platform may prefill certain fields from your account.

Website and advertising data. We may automatically receive information such as your IP address, browser and device type, pages viewed, referring page, approximate location, cookie or advertising identifiers, and interactions with our website or advertisements.

Client and campaign information. If you become a client, we may collect business, billing, creative, audience, campaign and performance information needed to provide our services.

Digital guide purchases and downloads

When you buy a guide, we collect your delivery email address and records needed to process and fulfill your order. These include order and invoice identifiers, payment status and transaction references, order and delivery timestamps, the policy links presented to you and the time of your agreement or acknowledgment, and email-delivery status and support or recovery records. We also keep technical access records that connect your order to the purchased file and control whether its download link is active, expired or revoked. With the updated download flow, these records also include the download-session start and end times and a protected representation of the browser-session credential.

Helcim collects payment details through its payment interface. Our checkout service receives transaction and invoice information from Helcim to verify payment. Our order database does not store your full card number or card security code.

3. How we use information

We may use information to:

• Respond to questions, lead forms and requests for information.
• Prepare campaign recommendations, proposals, estimates and creative examples.
• Provide and manage direct-mail and digital-advertising services.
• Contact you about the request or business relationship you initiated.
• Operate, maintain, secure and improve our website and services.
• Measure website traffic, advertising results and lead quality.
• Detect spam, fraud, misuse or security problems.
• Comply with legal obligations and enforce our agreements.
• Process and verify guide purchases; provide download access and purchase-related email; troubleshoot delivery or file problems; and handle support requests, refunds and payment disputes.

Providing a phone number allows us to call you regarding your inquiry. We send marketing text messages only when any consent required for those messages has been obtained separately.

4. Cookies, analytics and advertising tools

LocalPin Media uses Google Analytics and Google Ads technologies to understand website use, measure advertising and improve campaigns. These services may use cookies or similar technologies and may receive device, browser and interaction information.

We also use the Meta Pixel to measure visits and completed website inquiries and help evaluate our Facebook and Instagram advertising. Meta may receive page URLs, browser and device information, IP addresses, cookie identifiers and event information. We do not include contact-form field values in our Pixel events. Meta handles information it receives under its Privacy Policy. You can manage advertising preferences through Meta's account settings and limit cookies through your browser settings.

For guide purchases, we also use the Meta Pixel to measure confirmed purchases, including the purchase value, currency, a generic guide description and an opaque event identifier. Meta may receive the browser and advertising information described above. We do not include your delivery email, payment-card details, private download links or order-access credentials in these events. We use browser storage to reduce repeat reporting and honor supported Global Privacy Control and Do Not Track signals.

You can limit cookies through your browser settings and manage certain Google advertising preferences through Google's advertising controls. Disabling cookies may affect how some website features work.

When you interact with a LocalPin Media advertisement or lead form on Facebook or Instagram, Meta also processes information under its own privacy policy and platform settings.

Our guide checkout uses your browser’s session storage to keep an order identifier, an order-access credential and the session start time so you can continue the checkout. The updated download flow also stores the order identifier, download-access credential and retry credential in session storage to support same-tab retries and page refreshes. The session-storage record does not contain your email address or payment-card details. Payment and email providers may also process technical information under their own policies.

5. When we share information

We may share information only as reasonably necessary with:

• Website hosting, form-processing, email, analytics, advertising, customer-management and security providers.
• Printing, mailing, creative or other fulfillment partners when needed to provide a requested service.
• Professional advisers, regulators, law enforcement or other parties when required by law or necessary to protect rights and safety.
• A successor organization in connection with a merger, financing, acquisition or sale of business assets.

For digital guide purchases, we use Helcim for payment processing, Cloudflare for the checkout service, order records and file delivery, and Brevo for purchase-related email. We share information needed for these functions with the relevant provider.

Service providers may use information only for the services they perform for us, subject to their agreements and applicable law. We do not sell or rent personal information submitted by leads or clients.

6. How long we keep information

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and tax records, resolve disputes, enforce agreements and meet legal obligations. Retention periods vary based on the type of information and why it was collected. When information is no longer needed, we may delete or de-identify it.

The retention principles in this section also apply to guide order, payment-reference, delivery and download-access records. The expiration of a download link does not by itself delete those records.

7. Your choices and privacy rights

You may ask us to access, correct or delete personal information we maintain about you. Depending on where you live, you may have additional rights under applicable privacy law. We may need to verify your identity before completing a request, and some information may be retained where permitted or required by law.

You may opt out of promotional email by using the unsubscribe option in the message or contacting us. You may also adjust cookie controls in your browser and advertising preferences within Google, Facebook or Instagram.

You may use the contact details below for privacy requests relating to a guide purchase. Purchase and download-support emails relate to fulfilling your order and may still be sent if you opt out of promotional email.

8. Data security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No website, form, email system or electronic transmission can be guaranteed completely secure, so we cannot promise absolute security.

9. Children's privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.

10. Third-party websites and platforms

Our website may link to third-party websites or platforms. Their privacy practices are governed by their own policies, and LocalPin Media is not responsible for those practices.

11. Changes to this policy

We may update this Privacy Policy as our services, technology or legal obligations change. Material changes will be posted on this page.

12. Contact us

For questions or privacy requests, contact:

LocalPin Media
Michigan, United States
hello@localpinmedia.com
248-291-7555